Securus Mobile

The Securus Mobile app now requires Android 7.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services:Create a Securus Online account (required for app and website access)Change password and 4 digit PINSetup security questions for easy password reset Video Connect®Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.Enroll in Video Connect subscriptions (where available)Access and view your upcoming scheduled video sessionsSync details of upcoming video sessions with your calendarReceive notifications for upcoming video sessionsManage photos for identification, view transaction history and manage credit/debit cardsTest Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:Enroll and add funds to AdvanceConnect account to always be ready for a callSelect a call subscription package (where available)See available fundsAdd or change phone numbers that can receive callsView call details and transaction summaryView the last call attempt to a numberBlock or unblock callsEnroll in AutoPay or TextPayUpdate or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for:Calling any number they choosePurchase music, games and movies for their tabletSchedule and pay for a Video Connect sessionPurchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™Sign up, purchase ‘stamps’Send and receive messagesSend and receive eCards - digital greeting cards to encourage and upliftAttach photos to messagesSnap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contactMultiple attachments – attach up to 5 eCards and photos to your messageTransfer stamps to your contact or prepay for them to replySend a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability